Real, Verified & Legal Reviews.

Lipscore ensures 100% real, verified reviews from actual customers, complying with EU laws and regulations, and providing transparency, trust, and protection against fraudulent and fake reviews.

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How Lipscore Works.

Lipscore's platform collects customer feedback through a simple, secure process, ensuring reliable ratings and reviews for both online and physical store purchases.

Post-Purchase Feedback.

After making a purchase, customers receive a request via email or SMS to rate their experience by clicking on 1-5 stars. This rating is saved and published anonymously, but is known to the seller and Lipscore.

Voluntary Reviews.

Customers are then redirected to the online store to write an optional review. This explains why there are typically more ratings than reviews. Reviews are published with the customer's name, derived from the order information.

Verified Buyer Badge.

Lipscore guarantees review authenticity by adding a "Verified Buyer" badge to reviews collected post-purchase, reinforcing the fight against fake reviews.

How Lipscore Works.

Lipscore's platform collects customer feedback through a simple, secure process, ensuring reliable ratings and reviews for both online and physical store purchases.

Post-Purchase Feedback.

Voluntary Reviews.

Verified Buyer Badge.

Lipscore guarantees review authenticity by adding a "Verified Buyer" badge to reviews collected post-purchase, reinforcing the fight against fake reviews.

EU Review Compliance.

Compliance with EU law, specifically the Omnibus Directive (EU) 2019/2161, is essential to avoid significant legal consequences and erosion of customer trust.

The Omnibus Directive.

Online shops must disclose efforts to ensure reviews come from actual buyers of the product or service being reviewed.

Penalty Risks:.

Non-compliance may lead to substantial fines—up to 4% of annual turnover or 25 million euros, whichever is higher.

Maintaining Trust.

Implementing measures to guarantee genuine customer feedback is crucial for preserving authenticity and building customer trust.

Ensuring Authenticity with Lipscore.

Lipscore's policies prioritize authenticity and credibility in customer reviews, complying with regulations and avoiding fake reviews, manipulation, and inappropriate content.

Verified Reviews.

Lipscore only allows reviews from verified buyers, minimizing the risk of fraud, spam, and fake reviews

No Filters.

Lipscore forbids the use of filters or weights to downplay or hide negative reviews.

Employee Reviews.

To maintain review credibility and ensure representative data, Lipscore prohibits employees, suppliers, and partners from writing reviews, even if they've made a purchase.

Updated Reviews.

If a negative feedback issue is resolved, sellers can encourage customers to update their reviews. However, they shouldn't exert pressure or offer incentives.

Review Moderation.

Adhering to our terms, Lipscore users cannot delete or moderate reviews, except in specific cases, such as inappropriate language, where a buyer's review revision is requested.

Editorial Accountability.

Lipscore users hold editorial accountability for reviews and their management. Any grievances should be routed to the corresponding website where the review is published, or to [email protected] if guidelines are not being followed.

Editorial Accountability.

Updated Reviews.

If a negative feedback issue is resolved, sellers can encourage customers to update their reviews. However, they shouldn't exert pressure or offer incentives.

Review Moderation.

Adhering to our terms, Lipscore users cannot delete or moderate reviews, except in specific cases, such as inappropriate language, where a buyer's review revision is requested.

Focused Feedback.

Product reviews should concentrate on product quality and utility. Reviews with unrelated content may be converted to service reviews or subject to change requests.

Data Ownership.

Lipscore users own and can export their customer data. Consumers, in their rights, can access or request deletion of their reviews or personal data, fully supported by Lipscore's GDPR compliance.