Since its founding in 2011 in Fosnavåg by the passionate Stine Elisabeth Goksøyr, Ko:Ko Norway has transformed wearing a dress into a daily celebration, focusing on comfort, practicality, and the joy of dressing up. With almost 400,000 dresses sold worldwide and earning the Gasellebedrift title for rapid growth, Lipscore facilitates how Ko:Ko meets customer needs, enhancing the Ko:Ko experience through quality, fit, and unique design.
What sets Ko:Ko Norway apart in the fashion landscape is its commitment to unique, timeless designs that defy the fleeting nature of trends. “We are timeless, and work with design, so we don`t focus much on what`s trending right now”, explains Stine, CEO & Founder of Ko:Ko Norway. By focusing on durability and classic appeal, Ko:Ko creates garments that remain relevant and cherished for years, avoiding the constant cycle of updating wardrobes with each passing trend. This approach has cultivated a loyal customer base that returns time and again, drawn by the quality and long-lasting style of Ko:Ko’s offerings.
The brand’s success lies in its ability to listen and journey with its customers, valuing their feedback not as a prompt for change but as an opportunity to guide and enhance their experience. This dedication to customer interaction, bolstered by Lipscore’s feedback platform, ensures that Ko:Ko not only hears but shares the valuable insights of its community, making every customer part of the Ko:Ko story. “It`s fun to receive feedback so that customers can further join us on our journey and product development”, Stine adds.
Choosing Lipscore was all about strengthening the bond with their customers by showcasing the high quality of their products and the genuine feedback they receive. Lipscore has not only allowed Ko:Ko to share the journey of their products with their community but has also opened a two-way communication channel. “For example, if a customer wants a dress in another colour or another length, Lipscore leverages this information, allowing for further customization and enhancement of our product line”, Stine says. “Additionally, it helps us quickly find and fix any issues with the products”.
Ko:Ko Norway has selected Norwegian partners such as Mystore, Lipscore, and Pio/Autostore, and ensures that all of its production takes place within Europe. Their partnership with Mystore, a top online shopping platform in Norway, underscores Ko:Ko’s forward-looking ethos. This partnership, which started by chance over ten years ago, highlights Ko:Ko’s ability to adapt and grow with tech changes. The collaboration facilitated the seamless integration of Lipscore for enhanced customer feedback and connected Ko:Ko with advanced logistics through their warehouse system, Autostore – with PIO Automation. As a result, Ko:Ko maintains a cutting-edge online presence enriched by genuine, valuable customer insights.
Ko:Ko Norway’s story with Lipscore is an example of how listening, adapting, and innovating in harmony with the customer’s voice, can lead to success. By marrying timeless design with cutting-edge technology, Ko:Ko has elevated the customer experience. As this partnership continues to flourish, Ko:Ko Norway stands as a beacon of sustainable fashion, customer-centric design, and the enduring allure of the perfect dress, making every day an occasion worth celebrating.
