Why Service Reviews Matter.

Service reviews give you a clear view of the customer experience across every touchpoint. They help you understand what’s working, fix what’s not, and build trust at scale. When the feedback comes from verified customers, the insights become more reliable and actionable.

Measure satisfaction across all channels

Capture feedback from verified online and in-store customers to understand the full experience.

Spot and solve issues early

Identify friction points before they affect loyalty.

Build trust through transparency

Share verified service reviews to strengthen credibility.

Improve team performance

Use real feedback to guide recognition, coaching, and improvement.

Increase customer retention

Show customers you listen — and take action when needed.

All service reviews are verified by Lipscore. Learn more about our verification process → Real Reviews™ by Lipscore.

What Makes Lipscore Different.

Lipscore is built to capture service feedback at scale — with industry-leading response rates, verified customers only, and a frictionless process. This gives you more authentic insights across every channel, helping you act fast, build trust, and improve loyalty.

High response rates

Automated, time-sensitive invitations deliver up to 4x more customer feedback.

Omnichannel feedback

Collect insights seamlessly across e-commerce, physical stores, and hybrid models.

Real-time insights

Identify and act on service issues before they impact loyalty.

features

Key Features for Service Reviews.

Lipscore Service Reviews gives you the tools to understand and improve every part of the shopping experience. All service feedback is collected from verified customers, ensuring authenticity across every channel.

Branded Invitations

Send unlimited email or SMS invitations to online and in-store customers, fully customized to match your brand. Invitations are only sent to verified customers.

Customized Widgets

Display ratings and reviews with widgets that adapt to your site’s design. Choose standard layouts or customize with CSS.

Support Trigger

Automatically alert customer service when a 1- or 2-star rating is given, enabling fast resolution and insights into issues.

Commenting on reviews

Reply publicly to service reviews on your dedicated page. Customers are notified by email when you respond, making engagement transparent and trustworthy.

Automatic Translations

Translate verified reviews automatically into your shop’s supported languages, helping customers read feedback in their own language.

Share Between Shops

Syndicate reviews across multiple stores to boost exposure and sales — ideal for multi-store or international setups.

Q&A’s

Let customers ask questions and publish your answers, enriching content and reducing repetitive inquiries.

Service Attributes

Collect feedback on up to three customizable aspects of the shopping experience — online or in-store — such as service quality, delivery, or staff knowledge.

Kickstart

Quickly generate ratings and reviews by inviting recent customers or importing feedback from previous platforms. Kickstart respects verification standards and ensures only authentic feedback is published.

AI Moderation

Flag and review inappropriate content automatically before publication, keeping feedback clean and trustworthy.

Review Filtering

Allow customers to filter reviews by rating or images for easier browsing.

Customer Quotes That Say It All.

Thanks to Lipscore’s customer success team, we’ve tripled our response rate! We started below 10%, but now it’s surged to a remarkable 32%.

Sondre Øren

Logistics Coordinater & Web Consultant at The Body Shop

We gather a lot of ratings and reviews. With a 29% response rate to ratings, it is so fun to collect. I love it!

Cathrine Bardellotto

E-commerce Manager at Christiania Glasmagasin

The support and professionalism from the Lipscore team have been exceptional. We’ve evaluated several other platforms, but Lipscore outperforms them all.

Berit Sjøvik

CIO at Makeup Mekka

If a customer wants a dress in another color or another length, Lipscore leverages this information, allowing for further customization and enhancement of our product line. Additionally, it helps us quickly find and fix any issues with the products.

Stine Elisabeth Goksøyr

CEO at ko:ko

Lipscore has made it simpler than ever to gather authentic feedback from our customers in multiple regions. Not only has our response rate skyrocketed, but we’re also able to address concerns more quickly and improve our products based on real customer insights.

Sebastian Ramsay

Chief Marketing Officer at STIGA Sports

Lipscore has increased our ratings and reviews by 27% year-over-year, with over 38,000 reviews published in five months. This feedback provides valuable insights into fit, quality, and size, helping our design and purchasing teams refine collections. Automatic translations allow reviews to be displayed across all markets while reducing workload for our Customer Support team.

Frida Hedberg

Online Business Developer at Kappahl

Lipscore’s integration with our Google Site Manager, enabling our reviews to be displayed on Google Shopping, was a significant factor in our decision. We’re very satisfied with the high response rate and the positive product and service ratings we’ve achieved so far.