Store Reviews
Store Reviews uncovers what your customers think about the shopping experience in the different stores. A unique tool to measure customer satisfaction in each physical store, in addition to your online store.
Companies choose Lipscore because of the high response rate for Product reviews. Then they add on Service Reviews and Store Reviews to get more customer data.
Why Store Reviews?
Store Reviews complement Product Reviews and Service Reviews and is an excellent tool for businesses with both physical and online stores. Take advantage of all the opportunities to gather feedback and track customer satisfaction. Customer clubs and similar tools help you collect feedback on products bought in the physical and the overall experience. Use the insight to better develop your product range, negotiate with suppliers, or benchmark the best sellers and stores.
Why is the number of feedback so important?
Get 2 to 4 times more ratings and reviews by replacing other solutions with Lipscore. More feedback gives you better and more representative data and unique insight into customer satisfaction in your stores. You’ll also find that its easier to spot and deal with unhappy customers in physical stores too.
Benefits
Combine Store- and Service Reviews with Product Reviews for the best effect:
- Increase your brand’s trust.
- Better understand your customers’ shopping experience.
- Spot and deal with unhappy customers.
- Large and representative data set. Improve both products and the customer experience with the help of proper insight. Increased sales give higher turnover and profitability.
- Fits both physical and digital customer experiences.
Unique tools
The easiest way for your customers to give feedback:
- Just one click on a star registers the rating.
- Optional to write a review.
- Automatic translation of reviews.
Transparency for buyers gives product reviews increased credibility:
- Only verified customers can give feedback.
- Their full name is displayed as standard.
- The purchase date is visible in the review.
We put your business needs at the centre:
- We route customers to your website.
- You own your ratings and reviews.
- A user-friendly solution that requires minimal effort.
Functionality
All solutions that gather product ratings and reviews offer the same basic tools. What makes Lipscore unique is the high response rate.
Get more and better data to improve the customer experience and increase your profitability. Get expert advice and a solution that will fit your needs perfectly.
Adapted design
Widgets that are adapted and customized to fit the website design. Choose between standard layouts, colors and styles or design widgets exactly how you want them with CSS.
Invitations
Invitations are designed to fit your profile while following best practices to get the highest response rate possible. Send invitations by email or a text message.
Kickstart
Invite customers who completed a purchase within three months to give feedback. Get a high volume of ratings and reviews in less than 48 hours! In addition, we'll help you import ratings and reviews from previous solutions.
Stealth Mode
Get to know Lipscore without anybody noticing. Activate Stealth Modus to hide all traces of Lipscore from your online store while the solution still is running and gathering ratings and reviews.
Support Trigger
Support Trigger helps you spot and deal with unhappy customers. A case is automatically created in the customer service system whenever somebody leaves a negative review. The publication of the feedback is postponed for five days, giving you time to make the client happy again.
Automatic translations
When you want to sell your products in a new market, it's beneficial to have a good amount of ratings and reviews. Our translation module translates all reviews to whatever language your online shop supports, so all customers can read reviews in their own language.
Share between shops
Do you have more than one online store, or do you want to scale up internationally? Lipscore Reviews Syndication enables you to share ratings and reviews between different online stores, giving you increased exposure and sales from the first day.
Unique insight
Ratings and reviews create a lot of valuable data. We customize your dashboard and reports to give you the customer and product insight your business needs to improve the customer experience and increase revenue.
Book a meeting with one of our experts!
With Lipscore ratings & reviews, you can measure and track customer satisfaction in your physical store, in addition to your online store.
With Store Reviews, you can collect feedback on products purchased in the physical store in addition to being able to measure customer satisfaction in each individual physical store, in addition to the online store
This gives you large amounts of customer data that you can use to strengthen and perfect your omnichannel strategy.
Book a meeting with us and we will show you how!