Service Reviews
Service Reviews shows what your customers thought about the overall shopping experience. This builds trust for your business and helps you understand the challenges and opportunities in the customer journey.
Companies choose Lipscore because of the high response rate for Product Reviews. Then they add on Service Reviews and Store Reviews.
Why Service Reviews?
Service Reviews complements Product Reviews. By letting customers give feedback on their shopping experience, you can better understand the challenges and possibilities in the customer journey. Sharing the feedback on your website builds trust, leading to bigger sales.
Why is the number of feedback so important?
It’s easier to get a high volume of ratings and reviews for the shopping experience than for each product. However, more feedback gives you better and more representative data. Only verified customers can leave feedback, which means that the data you get is accurate and of high quality.
Let’s help your business get more ratings and reviews!
Benefits
Combine Service and Product Reviews for the best effect:
- Increase your brand’s trust.
- Better understand your customers’ shopping experience.
- Spot and deal with unhappy customers.
- Large and representative data set. Improve both products and the customer experience with the help of proper insight. Increased sales give higher turnover and profitability.
- Fits both physical and digital customer experiences.
Unique tools
The easiest way for your customers to give feedback:
- Just one click on a star registers the rating.
- Optional to write a review.
- Automatic translation of reviews.
Transparency for buyers gives product reviews increased credibility:
- Only verified customers can give feedback.
- Their full name is displayed as standard.
- The purchase date is visible in the review.
We put your business needs at the centre:
- We route customers to your website.
- You own your ratings and reviews.
- A user-friendly solution that requires minimal effort.
Functionality
All solutions that gather product ratings and reviews offer the same basic tools. What makes Lipscore unique is the high response rate.
Get more and better data to improve the customer experience and increase your profitability. Get expert advice and a solution that will fit your needs perfectly.
Adapted design
Widgets that are adapted and customized to fit the website design. Choose between standard layouts, colors and styles or design widgets exactly how you want them with CSS.
Invitations
Invitations are designed to fit your profile while following best practices to get the highest response rate possible. Send invitations by email or a text message.
Kickstart
Invite customers who completed a purchase within three months to give feedback. Get a high volume of ratings and reviews in less than 48 hours! In addition, we'll help you import ratings and reviews from previous solutions.
Stealth Mode
Get to know Lipscore without anybody noticing. Activate Stealth Modus to hide all traces of Lipscore from your online store while the solution still is running and gathering ratings and reviews.
Support Trigger
Support Trigger helps you spot and deal with unhappy customers. A case is automatically created in the customer service system whenever somebody leaves a negative review. The publication of the feedback is postponed for five days, giving you time to make the client happy again.
Automatic translations
When you want to sell your products in a new market, it's beneficial to have a good amount of ratings and reviews. Our translation module translates all reviews to whatever language your online shop supports, so all customers can read reviews in their own language.
Share between shops
Do you have more than one online store, or do you want to scale up internationally? Lipscore Reviews Syndication enables you to share ratings and reviews between different online stores, giving you increased exposure and sales from the first day.
Unique insight
Ratings and reviews create a lot of valuable data. We customize your dashboard and reports to give you the customer and product insight your business needs to improve the customer experience and increase revenue.
Let’s help your business get 2-4 times more ratings and 100% real, verified and legal reviews!
No other solution on the market gives you more ratings and reviews than Lipscore, or can guarantee that all reviews are 100% real, written by real customers, in their own words, unedited and verified by their identity.
Why choose Lipscore?
- The market’s best response rate
- 100% Real, Verified and Legal Reviews
- Get insight that help increase sales and revenue
- Spot and deal with unhappy customers
- Advanced functionality
We GUARANTEE we’ll increase your response rate, or you don’t pay!