ITX streamlines and simplifies customer service with an all-in-one solution that incorporates Lipscore’s Support Trigger and Q&A features.
Through a seamless integration, Lipscore functions as a communication channel alongside chat, telephone, and email—directly within ITX. This means that all product page questions (Q&A) and negative reviews (Support Trigger) appear in ITX in a separate Lipscore queue.
Support agents can effortlessly switch between managing emails, tickets, social media, chat, and telephone calls, as well as sharing or viewing screens and cameras. They can also respond to Lipscore reviews and Q&As.
The outcome is exceptionally fast and personalized customer service!
Over 20 retail chains and online stores utilize the combined power of Lipscore and ITX to enhance customer experiences.
Browse our selected references to read about their positive experiences with Lipscore.
ITX is provided as a cloud service, requiring no installation. They handle the practical aspects, offering a fixed, low-cost setup. ITX is not a large, expensive project; you can get up and running in just a few weeks.
Lipscore integrates seamlessly with the ITX contact center, centralizing all customer interactions in one platform:
Reply to Reviews: The default setting covers 1–3 star reviews, but you can customize the system to receive all reviews in the chat or only those with your desired number of stars.
Manage Support Triggers and Support Tickets.
Respond to Q&A inquiries.
All reviews are archived under the customer's profile in the ITX contact center, allowing your support agents to access all communication—including reviews and questions—in one place.
Lipscore integrates seamlessly with the ITX contact center, centralizing all customer interactions in one platform:
Reply to Reviews: The default setting covers 1–3 star reviews, but you can customize the system to receive all reviews in the chat or only those with your desired number of stars.
Manage Support Triggers and Support Tickets.
Respond to Q&A inquiries.
All reviews are archived under the customer's profile in the ITX contact center, allowing your support agents to access all communication—including reviews and questions—in one place.
Unlock the potential of high-volume ratings and authentic reviews for impactful data and business growth.
