ITX streamlines and simplifies customer service with an all-in-one solution that incorporates Lipscore’s Support Trigger and Q&A features.

Through a seamless integration, Lipscore functions as a communication channel alongside chat, telephone, and email—directly within ITX. This means that all product page questions (Q&A) and negative reviews (Support Trigger) appear in ITX in a separate Lipscore queue.

Support agents can effortlessly switch between managing emails, tickets, social media, chat, and telephone calls, as well as sharing or viewing screens and cameras. They can also respond to Lipscore reviews and Q&As.

The outcome is exceptionally fast and personalized customer service!


Over 20 retail chains and online stores utilize the combined power of Lipscore and ITX to enhance customer experiences.

Browse our selected references to read about their positive experiences with Lipscore.

Extra Leker

“Lipscore is the best platform for obtaining reviews and ratings, and it also has a fantastic team to work with!” states Daniel Lilleskog, Marketing Manager of Extra Leker. Extra Leker, [...]
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The Body Shop Norway: Amplifying Customer Engagement through Customer Feedback

Discover how The Body Shop achieved a 32% response rate and leveraged customer feedback for growth, all while committing to sustainability and social activism
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