Horseonline decided to switch to Lipscore from one of the worlds’ largest solutions for gathering ratings and reviews – simply to gather MORE customer feedback! With their previous solution they had a response rate of 6-7%; with Lipscore they now have an impressive response rate of 24%!
“We think that Lipscore has a smarter way of working with reviews. Not all customers want to leave a justification (which their previous solution forced). And with Lipscore’s Product Attributes where we can ask customers to rate product attributes such as size, quality, comfort etc. we believe that we will get valuable feedback from our customers without forcing them to write a justification. Having said that, we do not feel that the number of written reviews has decreased”, says Timmy Norin, CMO / Co-owner at Horseonline.
“Another great benefit of Lipscore is the ability to display reviews on all variants of a product – such as different colors. The backend is easier to use and more intuitive, and we really appreciate the Support Trigger function which help us spot and deal with unhappy customers. Overall, we are very pleased with Lipscore” concludes Timmy.
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