Close collaboration between ITX and Lipscore.

More and more chains and online stores are choosing to use Lipscore and ITX to create better customer experiences.

ITX og Lipscore

Lipscore provides technical solutions for collecting and analyzing various forms of user reviews. ITX is a company that delivers technology that streamlines customer service processes. Both companies are Norwegian and are growing rapidly in the Nordic market.

The two companies work closely together, which is no coincidence.

– Chains and online stores that want to create great customer experiences, listen to their customers and take customer service seriously. In that context, ITX and Lipscore often become natural technology partners, says Jonny Hansen who is Head of Revenue at Lipscore.

ITX and Lipscore have many mutual customers. This has brought the two companies close together.

– We complement each other very well. ITX delivers leading technology in customer service and we deliver technology to gather user reviews and customer insight, Jonny Hansen continues.

He reveals that mutual customers now can integrate the two systems. An example of this is the Lipscore Q&A function which allows customers to ask questions directly on the product page in an online store. The questions appear inside ITX’s dashboard, along with inquiries via phone, chat, social media, SMS and email – so that customer service staff can answer all inquiries in one place. Of course, all customer dialogs are stored on the individual customer.

– The result is fast and personal customer service. At the same time, your employees save a lot of time, Jonny Hansen smiles.

Read more about ITX.

Would you like to know more about Lipscore Q&A & ITX?

ITX offers a complete integration with the Lipscore Q&A module. This means that Lipscore Q&A easily is integrated with the ITX contact center, so that all customer dialogue can be handled in one place.

By choosing modules that are adapted to your everyday work, ITX can tailor a communication solution to your company. ITX is not a big and expensive project – you can get started in a few weeks.

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