We believe that the incoming customer feedback is the best proof of the value that Lipscore brings to your business table. However, it never hurts to have all the arguments in one place in case you want to explain to a new colleague or supervisor why you chose Lipscore as your customer ratings and reviews provider (which we always appreciate and are excited about!).

1. The most effective ratings and reviews software on the market

Response rate means how much feedback you are getting from each review invitation. Although many customer reviews softwares are similar when it comes to the offered features, the main difference lays in their effectivity, namely, how much feedback you are actually acquiring via the software. We take pride in the highest response rate on the market, providing your business with 2-4 times more customer feedback on average than our competitors. Here are the main reasons why the volume matters.

Shorter path to conversion rates increase 

Critical mass of reviews is number of reviews that impacts the purchasing decisions of your shoppers. 10 is perceived as the number of reviews that significantly increases the conversion rates. Thanks to high volumes of feedback, you will collect the so called critical mass of reviews sooner when using Lipscore than other tools. Various studies show that products with critical mass of reviews observe 18% increase in conversion on average.

Data-driven product development decisions 

The more customer feedback you have access to, the more accurate business decisions you can make based on reliable data. Improvements in your inventory, further development of your products, and cooperation with high-quality suppliers of the goods you are selling can greatly impact your brand perception, increase customer loyalty, and in fact, contribute to improving market standards when it comes to quality of goods and services. Based on customer feedback you will also know what is missing in your product descriptions, what to focus on in marketing content.

2. RealReviews™

We believe that honest feedback contributes to better customer experience, better products, services companies, and market standards, regardless of whether the user reviews are positive or negative.

Therefore:

• We do not support leaving guest or anonymous reviews. Leaving a review is possible by-invitation only. Reviews imported from previous providers are not marked with Verified buyer badge.
• Reviews collected via our software come from verified buyers. This means that we can guarantee that the reviewer has actually bought the product or service they are giving feedback on.
• It is against Lipscore’s Terms and Conditions to hide negative feedback and can result in suspension or cancellation of our services. We do allow unpublishing feedback if it is inappropriate (spam, offensive, vulgar, nonfactual). Lipscore support team gets notifications when more than 1 review is removed in an account within 14 days and verifies the character of the removed reviews. If negative but appropriate reviews are removed, we take start the dialogue with our customer and if necessary, take steps in accordance with the Terms and Conditions.
• Because we want to be completely transparent, we have written a detailed account of how our system works and how we work with our customers to ensure 100% genuine user reviews.

3. From Onboarding to Long-Term Success

Every Lipscore customer is assigned a dedicated Onboarding Manager to guide you through the initial setup and integration phase. Your Onboarding Manager will gather your integration preferences, coordinate the process end-to-end, and collaborate with your technical team where needed — all to ensure Lipscore is seamlessly integrated and live on your website as quickly as possible.

Once the integration is complete and Lipscore is ready to go live, you’ll receive tailored account training resources to help you get comfortable with the platform and maximize its potential. Our goal is to ensure you get the absolute most value — both human and technical — from Lipscore.

What’s Included in the Customer Success Program:

• 🚀 Kick-off onboarding meeting to align goals and expectations
• 🔧 Integration planning and coordination, tailored to your setup
• ✅ Integration testing and go-live support
• 🎓 Comprehensive account training
• 👀 Early-stage account check-ins – light monitoring during the first period to ensure everything is running smoothly, with follow-up if anything needs attention on your end
• 📈 Automated account health reports for easy tracking
• 📚 Unlimited access to our Knowledge Base
• 🤝 Ongoing customer support for both technical and non-technical queries

4. Intuitive and comprehensive reviews management and follow-up module

Collecting ratings and reviews is the 1st step of improving your customer experience, but acting upon shoppers’ feedback is the next level of customer satisfaction and business reputation management. We offer a straightforward but comprehensive module that allows:

• Writing public replies on reviews
• Unpublishing inappropriate (vulgar, offensive, spam) reviews and writing private messages to their authors
• Immediate negative feedback notifications and possibility to follow-up a few days before the feedback is published
• Converting product review to service review or question if its content is irrelevant to product and more.

Interacting with reviews creates priceless bonds with your customers, acting upon their feedback makes them feel seen and heard and turns buyers into your geniune ambassadors. Your honest willingness to make amends for your customers’ bad experiences results in increased customer loyalty and repeat purchases, great word-of-mouth recommendations and more trust- and respect-based business.

5. World-class tech

Exceptional simplicity in the reviewing process

The main reason for our market-leading response rates is the exceptionally seamless user experience in the reviewing process. No logins, no complex questionnaires, no redundant steps. Whenever the shopper receives our invitation email, you are literally 1 click away from receiving a rating and a few seconds from receiving a review.

Ease of integration

Lipscore works on all e-commerce platforms. We have native apps for a large and constantly growing number of e-commerce platforms, and oftentimes can offer that our developers takes care of the integration, making it quick and easy (read more about Lipscore integrations).

Zero impact on website loading time

Our widgets load in no time and have no impact on your website load speed. Should you like to learn more details, here is a 3-minutes long technical explanation by our CTO.

Core benefits of using Lipscore ratings and reviews software ✨

1. High volumes of product and service feedback
2. Increased conversion rates due to customer trust, confidence in purchase decisions, and loyalty
3. Improved SEO results, CTR (click-through rates), web traffic
4. Strengthened customer relationships, returning customers and genuine brand ambassadors
5. Savings on returns

Core products, features and advanced functionalities

Core products

• Product ratings & reviews
• Product attributes (e.g. true-to-size)
• Service ratings & reviews (e.g. overall shopping experience)
• Service attributes
• Product Q&A

Features

• Automatic review invitations
• Kickstart campaign (sending invitations to past customers)
• Immediate unhappy customer notification
• Reviews management module
• Customizable invitations and widgets
• Automatic Google schema.org markup
• Access to Google Shopping XML feed
• Reviews management module
• Possible past reviews import

Advanced functionalities

• Syndication of reviews across webshops
• Reviews Merging across product variants
• Translation module

What’s not to love? 

Contact our Support or your Customer Success Manager directly if there is anything we can help you with😊