If you notice that the Lipscore review popup is not working, follow the steps below to troubleshoot the issue.

Step 1: Send a Test Invitation

1. Log in to your Lipscore account.

2. Navigate to: Invitation Setup → Email Settings.

3. Click Send test invitation (your email will be pre-filled by default, but you can change it).

4. Check your email inbox (note that it may take a few minutes for the invitation to arrive).

5. Open the email and test the invitation by attempting to leave a review.

Step 2: Test Review Popup Behavior

Depending on what you experience, choose the matching troubleshooting option below.

Option 1: Review Popup Does Not Open

1. On your website open Developer Tools in your browser:
   • On Windows/Linux: Press Ctrl + Shift + I
   • On Mac: Press Cmd + Option + I
2. Go to the Elements tab.
3. Search for the Lipscore Initializer script by typing lipscore.init in the search bar (Ctrl + F or Cmd + F). The initializer script needs to be present and correctly setup for the widgets to appear and work properly.
   
4. If there are 0 results, the Lipscore initializer script is missing. Solution:
   Contact your developer and ensure the Lipscore initializer script is added.
   The correct script can be found at: https://members.lipscore.com/widgets
   
   Note: If you’re using Lipscore through an ecommerce plugin (e.g., Shopify, Magento, WooCommerce), the script is added automatically when the app/plugin is installed and activated.

Option 2: Review Popup Opens, Clicking Star Rating Results in Infinite Loading

This usually happens on Single Page Applications (SPA).

Solution:
Ensure your developer adds widget reinitialization code to handle route changes.
More details about implementing Lipscore on SPA sites can be found here:
https://members.lipscore.com/widgets/

Option 3: Popup Opens, but Clicking Star Rating Shows “Login to Give a Rating” with Infinite Loop

This is often caused by having multiple init scripts loaded.

1. Open Developer Tools (see instructions above).
2. Go to the Elements tab.
3. Search for lipscore.init.
4. If you find more than one result, your site is loading multiple init scripts.

Solution:
Remove one of the duplicate init scripts. There should always be only one Lipscore initializer script on your site.

By following the steps above, you should be able to identify and resolve most issues with the Lipscore review popup.

Lastly, if this does not resolve the issue, please feel free to submit a support ticket and we’ll be happy to assist you. Kindly note that any assistance provided by our developers may be subject to additional charges.