ChatGPT Product Discovery is a smart feature from OpenAI that helps buyers find, compare, and buy products – all within ChatGPT, instead of navigating multiple websites to find what they are looking for.

Just by asking questions, such as “What are the best noise-cancelling headphones under $200 with long battery life?”, the user gets instant recommendations from ChatGPT. This is where your product reviews collected by Lipscore plays an important role!

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To ensure that the content on your web shop and your reviews are accessible to ChatGPT for analysis, you need to enable indexing by OAI-SearchBot. This allows the bot to crawl and index your website’s content, including your product reviews.

To implement this, add the following directive to the robots.txt file in the root directory of your website:

User-agent: OAI-SearchBot 

Allow: /

For more information about OpenAI’s feature check out this article: https://openai.com/chatgpt/search-product-discovery/

Managing Firewalls, CDNs, and Security Settings

Please note that If you’re using a firewall or another content delivery network (CDN), you may need to adjust your settings to allow crawling by OAI-SearchBot.

Firewall, CDN & Security Settings

Even if your robots.txt file allows OAI-SearchBot, a CDN or firewall may still block it due to additional security settings. Check your firewall and CDN rules and ensure OAI-SearchBot is not being restricted.

Verify Access

Use tools like Google Search Console, server logs, or bot monitoring tools to confirm whether OAI-SearchBot is successfully accessing your content and not being blocked.

If you want to learn more about the importance of Real Reviews in ChatGPTs Product Discovery feature, check out this article.