How to Block invitations from getting sent out from Lipscore

Sometimes you may need to pause invitations from being sent through Lipscore. This can be useful in cases such as:

• You’re not yet ready to start collecting reviews.
• You need to stop sending while you run an update or fix.
• You’re experiencing seasonal or shipping challenges.
• You want full control over when invitations are sent.

You can also block invitations from being sent through Lipscore entirely. This is useful when invitations should always be sent from another system instead, with Lipscore forwarding the invitation data through an integration

With the Block Invitations function, you can easily put a stop to all invitations from being sent out via Lipscore (does not affect invitations being sent out via 3rd parties) until you’re ready to start again.

What Happens When You Block Invitations?

• No invitations will be sent out while the block is active.
• Once you remove the block, invitations sending will continue as normal.

Important Notes:

• Your configured delay settings will still apply. If any invitations pass their scheduled send date while the block is active, they will be sent automatically in a batch once the block is removed.
• Remember to unblock invitations once you’re ready – unless you plan to send them via another method or through a 3rd party partner (for example, sending invitations via Voyado or Klaviyo). Otherwise, your customers won’t receive review requests.

How to Block Invitations

1. Log in to your Lipscore account.
2. Go to Settings > Invitation setup
3. Toggle Block sending of invitations from Lipscore to ON.
4. When you’re ready to start sending again, toggle it back OFF.

💡 Tip: Double-check your settings after unblocking to make sure invitations are going out as expected.