Introduction 

This guide will explain to you how to implement Lipscore on your Magento website. Your day to day interaction with Lipscore will be through your own Lipscore account. You can log into your account here: https://members.lipscore.com 

Prerequisites 

Some requirements to use Lipscore’s Magento app: 

• You need to have a valid user account with us and log in at https://members.lipscore.com 

• You need to have installed our Magento app from one of these sources: 
  • • • Magento Marketplace 
      • Composer   

Finding the app settings

After installing Lipscore to your Magento webshop you will find all the settings by going to Stores and clicking Configuration like in the picture below. 

When the main configuration window opens, Lipscore should appear in the menu on the left. Here is what you should see after expanding the Lipscore menu and clicking General: 

App configuration 

When you have accessed the configuration page, you should go through the settings one by one 

1. Choose the right Store View 

First, you must choose which store view you want to configure with Lipscore. If you have multiple sites in your Magento installation, choose the right one on the top of the settings page (if you only have one store view don’t worry about this setting). Lipscore has full support for multi-site and multi-language Magento installations.  

2. API key 

The API key and the Secret key are what identifies you in the Lipscore network and the Lipscore app comes preconfigured with a demo API key. Log in to your Lipscore account on https://members.lipscore.com and go to Settings > General > API settings. 

Copy these keys and enter it into the Magento app settings, then click Save Config.

3. Product Attributes 

Setting the proper product attributes is very important to get proper identification:  

• Product ID: This is the identifier of the product. If you have products that also has variants you need to choose the “parent product” identifier, NOT the variant of the product.  
• Brand: This is the producer or the brand name of the product, for example in the case of an iPhone it would be the field having the value “Apple”. 
• GTIN: GTIN stands for Global Trade Item Number and is used for identifying your products in Google search results and Google Shopping. Note: if no GTIN / EAN numbers are sent to Lipscore, stars and reviews will not show in Google organic results or Google shopping ads.  

4. Interface locale 

This is where you choose the language of the Lipscore widgets that is visible to the end customers. If you use one of the supported languages you could leave the setting on Auto, but the safest is to choose the desired language here: 

5. Review Request Emails 

The review request emails that we send on your behalf after purchase is the single most important feature to get customers to write reviews. You can configure how the email looks in your Lipscore account, but this setting decides when the review request email is triggered. We recommend changing this setting to Complete, which means that we will schedule invitations only for those customers whose orders are actually completed. 

6. Appearance 

If Q&A feature is activated in your Lipscore account, you can also activate it on your website by setting Display Q&A to Yes.  

7. Disable for this store view 

Lipscore can be enabled and disabled for different store views if you have them. By changing this setting to Inactive you will uninstall all Lipscore widgets for this store view and we will not send any review request emails from purchases made here. 

App configuration completed!  

You have completed the configuration of your Lipscore app in Magento. Make sure to make a test purchase and set it to the status you selected when configuring the app (e.g., Complete). Then go to your Lipscore account – Invitations and check if an invitation was scheduled for your test purchase. If so, the backend connection was successfully established. You can send the invitation to yourself by clicking the Send now button. 

Widgets 

You can now proceed to adding widgets according to your / customer’s preferences. Some widgets may be automatically injected onto the product page or category pages by the plugin – it depends on your theme, but as a rule, some widgets need to be added manually. You can find widgets previews and codes in our Widgets library.

For mockups of how they may look on customers’ pages, refer to this article about Product widgets and this article about Service widgets 

Testing the integration

Test the integration following these instructions. If everything works as expected, send a confirmation email to the customer and Onboarding manager that the integration is completed. 

If you have any question at all please contact us at:
[email protected]  

Great to have you on board!😊