“Switching to Lipscore made a big difference. The feedback we receive now is more structured and actionable, which gives us better insights.”
— Anton Persson, Business Development at Mairo

With Lipscore, Mairo introduced a verified customer feedback system that helped them:

Reach a 12.1% response rate
Keep reviews on their own site
Get real-time alerts to respond to negative feedback
Customize their feedback request process
Collaborate with proactive support from the Lipscore team

It’s not just about collecting reviews — it’s about turning them into real value for both the business and its customers.

“With our previous review platform, it wasn’t ideal. The reviews could come from anyone, not just verified customers. Plus, customers were redirected to an external site, which disrupted the experience and made it harder to manage feedback.Switching to Lipscore made a big difference. We can customize when and how we collect feedback, and the ability to manually adjust the process is really helpful. If a customer leaves a negative review, I get notified immediately. Lipscore’s team also follows up regularly with suggestions and improvements without us even asking — that’s something we never got with our previous platform. The feedback we receive now is more structured and actionable, which gives us better insights.”-Anton Persson, Business Development at Mairo.