Coolstuff is a dynamic brand known for its innovative and unique products that delight customers with memorable gifting experiences. From fun gadgets to personalized gifts, they’ve built a loyal following across multiple markets by offering a fresh take on finding the perfect present.

They recently shared their experience using Lipscore to collect product reviews. Pernille Bro, Customer Retention Manager at Coolstuff, highlighted how user-friendly the platform is:

“From my point of view—being the review emails themselves—Lipscore is super easy to use, and with the ‘instant star review’ function, we’ve seen a rise in engagement compared to our previous system.”

The “instant star review” feature lets customers leave a rating directly from the review email, which makes it simple for them to share feedback and encourages more participation.

As Coolstuff operates across several markets, Lipscore’s automatic translation features have proven essential. These features make it easy to collect and display reviews in different languages, ensuring that customers can read and write reviews in their preferred language. For a brand like Coolstuff, which values a diverse customer base, this capability ensures inclusivity and a seamless experience.

Coolstuff’s experience with Lipscore highlights the impact of a simple, effective review solution that drives engagement and builds trust. With features like instant star reviews, high engagement rates, automatic translations, and seamless integration on key pages, Lipscore continues to support brands in creating exceptional customer experiences.