“Lipscore has really helped us build trust with our customers through authentic reviews.” – Team Charlies

As a family-owned business with a long-standing commitment to quality and customer service, Charlie’s wanted to take the next step in enhancing the customer experience—both online and in-store.

By partnering with Lipscore, they:

Boosted their product review response rate from 7% to 16.94%

Collected over 7,000 ratings and reviews in just 90 days

Gained valuable insights to help improve product content, packaging, and service across all departments

For Charlie’s, real customer feedback isn’t just data—it’s a tool to stay aligned with what their customers truly need.

“Working with Lipscore has been a fantastic experience. The service we’ve received has been exceptional and the team are always on hand to help. The platform has really helped us build trust with our customers through authentic reviews. We’re excited about the insights we’re gaining and look forward to a long-lasting partnership with Lipscore as we continue to improve and grow together.”-Charlie’s Team