Bagbrokers

How do you build trust in a product when only a handful of customers have shared their thoughts?

Bagbrokers saw that customers were checking product feedback before purchasing — but there simply weren’t enough of them. Building customer trust became more important than ever. With a feedback response rate of just 2.5%, they weren’t getting the insights they needed to grow.

Their solution? Lipscore.
Response rate increased from 2.5% to 13.6%
Products with feedback performed better
Real-time notifications for negative feedback
Quick updates to product listings based on actual customer input

Now, Bagbrokers receives feedback almost every day — and they’re using it to strengthen product descriptions, improve the customer experience, and drive more sales.

“We could see from our heat maps that customers were checking product reviews before making a purchase, but with so few reviews, they weren’t getting the insights they needed. Our feedback rate was around 2.5% on the previous platform, which was quite low. We wanted to increase this and were recommended Lipscore — since then, the feedback has been steadily increasing, and now we’re receiving customer feedback almost every day.”-Marte Lilloe Styrmoe, E-Commerce Manager at Bagbrokers