What happens when a legacy brand transforms customer feedback into a competitive advantage?

For Hasta Home, a Swedish interiors brand with 40+ years of experience, embracing e-commerce meant navigating a new challenge: collecting meaningful, multilingual customer feedback that could scale with their business. In 2022, they turned to Lipscore, and the results speak for themselves.

The Challenge: Limited Feedback & International Barriers

Before August 2022, Hasta Home used a generic ratings and reviews platform. The result? Few reviews, little insight, and even less value. With operations spanning several European markets, language barriers made review management even more difficult.

Feedback was minimal, and customers were hesitant to leave reviews, especially when the system forced them to create separate accounts. For a company that viewed customer insight as essential for growth, this was a major roadblock.

“The old system made it hard to get any meaningful feedback,” recalls Mathias, Site Manager at Hasta Home. “It slowed us down, especially as we expanded across Europe.”

The solution? Lipscore’s seamless integration & real-time insights

In August 2022, Hasta Home implemented Lipscore’s ratings and reviews system via a seamless integration with WooCommerce. Unlike their previous tool, Lipscore allowed verified customers to leave ratings without logging into a separate platform, dramatically improving participation.

Key Lipscore features that made the difference:

• Automatic translations that bridge language gaps across European markets.
• Real-time notifications for new reviews, enabling fast response and resolution.
• Analytics dashboard to visualize trends, track product performance, and gather actionable insights.
• Streamlined user experience for both the customer and the team at Hasta Home.

The Results: Higher Engagement, Smarter Strategy

Since switching to Lipscore, Hasta Home has achieved impressive results:

• 4x More Feedback than with their previous platform
• 16% Response Rate and an average rating of 4.63 stars
• Consistent multilingual feedback via automatic translations
• Actionable insights fueling marketing, product development, and logistics
• Faster customer issue resolution through real-time alerts
• Reduced admin time with an intuitive dashboard and proactive Lipscore support

Features Implemented

• Lipscore Ratings & Reviews
• Automatic Translations
• WooCommerce Integration
• Analytics Dashboard
• Real-Time Notifications
• Verified Buyer Feedback

Business Impact

Hasta Home has turned customer feedback into a strategic growth driver. From tailoring product offerings based on real reviews to refining logistics and expanding confidently into new markets, Lipscore’s system has helped Hasta Home align its operations with evolving customer needs at scale.

Key Achievements

• 22% response rate at launch
• 16% sustained response rate by 2025
• Expanded into new markets with multilingual support
• Greater customer trust through verified, authentic reviews
• More efficient operations and smarter use of team resources

Want to Make Customer Feedback Work Harder for Your Brand?

Hasta Home shows what’s possible when feedback is treated as more than a star rating. With Lipscore, you get more reviews, more insights, and more growth.

Let’s talk about how Lipscore can help you do the same. Book a demo now.