In the age of empowered consumers and crowded marketplaces, the brands that win aren’t just the ones with the best products, they’re the ones that build the strongest relationships. And at the heart of every great relationship? Listening and responding with intention.
That’s why we believe reviews are more than just feedback, they’re a strategic asset. When used effectively, reviews can drive loyalty, deepen engagement, and turn everyday customers into long-term advocates.
At Lipscore, we help brands capture verified, high-quality feedback at scale. Voyado Engage leverages these insights to create personalized, loyalty-driven campaigns that resonate far beyond the post-purchase moment.
Together, we offer brands a powerful opportunity: using reviews to deepen relationships with your customers.
Most shoppers say reviews influence their purchase decisions. But even more importantly, customers are watching how brands respond to reviews. A thoughtful response shows that a business is listening, cares, and takes action; making the customer feel valued.
But what if you could go beyond the reply?
What if you could take an automated action on each review, good or bad, and use it to deliver the kind of experiences that keep customers coming back?
That’s exactly what happens when Lipscore and Voyado Engage join forces.
Lipscore makes it easy to collect a steady stream of authentic, verified product and service reviews. These reviews provide a wealth of insight: who’s happy, who’s not, and where your brand shines or needs work.
Voyado Engage takes that review data and puts it to work with triggering personalized customer journeys, loyalty campaigns, and smarter segmentation.
Here’s how the integration delivers value across the customer lifecycle:
With Voyado Engage, retailers can set up automated rewards for customers who leave reviews. Whether it’s bonus loyalty points, special offers, or early access to new products, these incentives encourage customers to engage again, and signal that their voice matters.
Not all reviews are positive. But even negative feedback can be an opportunity—if you respond the right way.
Voyado allows retailers to trigger personalized actions based on review score:
Traditional segmentation often relies on demographics or purchase history. But Lipscore reviews give you something even more powerful: insight into how customers feel.
With Voyado Engage, you can create dynamic segments based on review behavior:
Each group can receive tailored messaging, offers, and experiences—creating a more personal relationship.
Using Voyado Engage, you can track reviews (writing them, responding to them, or acting on them) and how they correlate with key business outcomes like:
These insights help marketers make smarter decisions, and measure the ROI of listening to your customers.
Kappahl, a fashion retail powerhouse with 330+ stores across multiple countries and an online presence in over 20 markets, needed a review solution that matched their commitment to excellence. Partnering with Lipscore and Voyado, they created a powerful ecosystem that brought results!
Read more about their success story here: https://lipscore.com/case-studies/kappahl-and-lipscore/
At its core, this integration between Lipscore and Voyado Engage is about closing the loop.
Lipscore gathers authentic, structured feedback at scale
Voyado Engage triggers personalized communication based on the interaction.
Customers feel seen, heard, and rewarded
Retailers enjoy valuable insights and more engaged customers.
It’s a continuous cycle of listening, responding, and reinforcing loyalty—without adding manual workload to your team.
Want to see how the Lipscore + Voyado integration can work for you?
📨 Get in touch at [email protected] or reach out to your Lipscore account manager.
Let’s turn your reviews into relationships.
Discover how Lipscore helps you:
Get more verified customer feedback than you ever thought possible.
Book a demo to see how - no commitments, just valuable insights.
