Discover what your customers think about your product range. Lipscore allows you to collect valuable feedback from every customer—whether they shop online or in-store. Accumulate large volumes of verified buyer reviews and get actionable insights to drive innovation!
Measure your products to understand customer preferences. Which products receive the highest satisfaction ratings? Which are considered to be of low quality? What specific issues contribute to a low score? How do various brands stack up in terms of quality, and how does your own brand compare?
Use these insights to improve your products. Develop and optimize your product line, either by removing unpopular items or improving them. Address manufacturing defects, negotiate with suppliers, and identify challenges in the customer journey to drive innovation.
How do you identify and address unhappy customers who don’t reach out to your customer service but complain about your products to everyone else?
By inviting all customers to provide product feedback, you gain the opportunity to spot and manage these dissatisfied customers. This enables you to convert them into loyal, repeat buyers, and even turn them into ambassadors for your brand.
Request a free analysis to discover what YOUR customers think about YOUR products! This offer is available to all online stores with a minimum of 1,000 orders over the past three months. A minimum order volume is necessary to ensure the analysis is based on representative data.
“The Support Trigger flags bad reviews, allowing customer service to take immediate action. This helps us make ALL our customers happy,” says Timmy Norin, CMO and Co-owner at Horseonline.
Horseonline also utilizes customer feedback to assess their product range. “The triggers flag products that consistently receive lower ratings than expected, providing us valuable data to evaluate whether a product should be retained or discontinued,” adds Norin.
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Makeup Mekka leverages the feedback collected through Lipscore for multiple purposes, including product development and assortment evaluation. “A product might be a bestseller, but if many customers are dissatisfied, we need to reconsider its inclusion in our lineup,” explains Berit Sjøvik, CEO of Makeup Mekka.
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Hasta Home values customer feedback for uncovering areas of improvement. “Both positive and negative reviews are instrumental for our product development,” states Mathias Kaski, site manager at Hasta Home.
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“Ensuring customer satisfaction is paramount for us. Feedback is directly relayed to our production manager for immediate product improvement,” says Frank Skjelland, responsible for online shopping at Lanullva.
“We aim to be data-driven, so understanding what our customers think is crucial. Product reviews offer us invaluable data that informs our category development and purchasing decisions,” notes Skeidar’s Marketing Director Lars Thomte.
Read more about Skeidar & Lipscore
Request a free analysis to discover what YOUR customers think about YOUR products! This offer is available to all online stores with a minimum of 1,000 orders over the past three months. A minimum order volume is necessary to ensure the analysis is based on representative data.
